Refund policy

We offer a 30-day return policy. To be eligible, items must be unworn, unused, in their original packaging with tags, and accompanied by proof of purchase. To request a return, contact us at hk3319337@gmail.com before sending the item. Returns sent without prior approval will not be accepted. Please note that certain items, including personalized products, perishable goods, beauty products, hazardous materials, sale items, and gift cards, are non-returnable.

For damaged, defective, or incorrect items, please contact us immediately so we can assist you. If your return is approved, we’ll provide return instructions and issue a refund to your original payment method within 10 business days after inspection. EU customers have a 14-day cooling-off period, subject to applicable conditions. For any return-related questions, contact us at hk3319337@gmail.com.